Junior Fraud analyst

World Hub Services Inc.


Company :  World Hub Services Inc.
Location :  NCR, Philippines
Job Type :  Full-time
Job Status :  Permanent
 

Junior Fraud Analyst - Security Department

Reporting to the Security Supervisor/Manager, the Junior Security agent will be responsible for providing our customers with fair judgment of their accounts with decisions within that both respects the customer’s value and our risk management policies.

This role is designed as an extension of customer care as a point of escalation for financially sensitive customer account issues and will deal primarily with a very specific subset of our customer base. The customer service areas cover high risk accounts, collection payments and escalated customer care support. There is a great deal of preventative account maintenance and also a great deal of risk analysis.

Specifically the following breaks down the main areas that each prospective person would hold or be able to attain to be a successful candidate.

Responsibilities:

  • Ensuring that contact from customer service representatives (CSRs) are handled with proper direction and accurate information via all communication mediums with an emphasis on phone transfers and email
  • Developing solid communication with very good phone skills to deliver solutions to complex problems while remaining fiscally responsible.
  • Understanding the business’s sportsbook/ casino policies seeing how our business levels impact the level of risk for each deposit/withdrawal channel and overall.
  • The ability to learn our security processes which are present in our system and how our externally used security tools effect new sign-ups, deposits, wagers and withdrawals.
  • Report building and management

Requirements:

  • Proven analytical skills with excellent attendance record
  • Excellent abilities using Excel and other Microsoft office programs
  • Proven ability to execute detail oriented reports/tasks
  • A specialty in task prioritization and execution in a fast moving environment
  • Excellent organization skills
  • At least 3 months experience working in a call center environment or other online gaming merchant while providing excellent customer service
  • Excellent English language skills both verbal and written
  • Ability to work an overnight shift as per the needs of the business
  • Knowledge and proven ability to service customers who engage in sports-betting, casino products with excellent customer relations in relation to our risk management tools and policies

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