URGENT: CUSTOMER SERVICE REPRESENTATIVE (FIXED NIGHT SHIFT AND FIXED WEEKEND OFFS)

Manulife Business Processing Services


Company :  Manulife Business Processing Services
Location :  Quezon City, Philippines
Job Type :  Full-time
Job Status :  Permanent
 
Minimum Qualifications
• Candidate must possess at least a Bachelor’s/College Degree in any 4-year or 5-year course
• Fresh graduates/entry level applicants are encouraged to apply
• Solid English communication skills and strong customer service orientation is an asset
• Candidates with call center experience is an advantage
• Candidates must be willing to work in UP Ayala Technohub, Quezon City
• Willing to work on a fixed nightshift schedule (9pm-6am)
• Willing to start immediately
 

Job Function
• Execute a broad range of insurance, financial administration processes or medical claims adjudication.
• Process inbound/minor outbound calls to effectively meet customer needs within established productivity goals and turnaround times
• Follow established guidelines in providing customers accurate information regarding their insurance policies and plans
• Update client information on the system as required

 
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