IT Helpdesk Specialist (REC- MLP)

Curo Teknika Inc.

Company :  Curo Teknika Inc.
Location :  Taguig City, Philippines
Job Type :  Full-time
Job Status :  Permanent

Job Descriptions:

  • Handles service orders by a certain client and initiates provisioning of the service whether it concerns simple or complex data - voice
  • Clerical task related to division for its continuous operation.
  • Assists and coordinate the work activities of the team to ensure that the project objectives are met on time. Help in monitoring project progress, reminding timelines and deliverables to all project teams concerned.
  • Gives accurate update to the clients who is making a follow up
  • Sends email endorsement to other work group if the client’s concern is not for repair
  • Creates fault ticket and endorsed to fault management group for proper handling
  • Any duty assigned by the supervisor.

Skills and Qualifications:

  • Candidate must possess at least a Bachelor's/College degree of Electronics and Communications Engineering.
  • Candidate must possess a Bachelor's/College degree of any I.T courses
  • With project management/Technical Support Experience.
  • Displays strong attitude for excellence.
  • Communicates effectively.
  • Customer Service Oriented.
  • Can plan effectively, organize and execute work properly.
  • Solves problems and makes decisions effectively.
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