BPO Communication Coach-Taguig (ghsalc)

Megajobs US

Company :  Megajobs US
Location :  Philippines
Job Type :  Full-time
Job Status :  Permanent

Monitor calls on the operations floor and provide coaching and feedback to Customer Service Executives on the floor so as to improve their communications skills Conduct voice coaching activities on the operations floor to maximize the effectiveness of CORE Training through call monitoring, providing feedback and conduct coaching sessions Conduct limited training delivery in a classroom to reinforce CORE Training sessions Liaise with the Senior Management on the Operations Floor for training sessions Identify areas of improvement with individual agents and coach them to improve their skills Understand the training requirements for the process and conduct training sessions accordingly Develop training modules and customize them as per client requirements To be well aware of companys policies and procedures To be able to conduct coaching for both one to one and one to many sessions To have clear understanding of the functioning and hierarchy of each department.

Ensure adherence to norms specified by COPC certification and BS7799 specifications Understand specific Client requirements for each Operation Deliver the required voice & communication coaching efficiently Fulfill client needs in terms of Voice & Accent Training and Customer Service Skills consistently Qualification: Graduate from a recognized Institute or University in any discipline Must have good to above average communication skill Minimum 1 year of work experience for the position Can start ASAP Must be flexible with changes For faster processing, you can text 0917-806-8034 / 0923-526-8013 for inquiries or you can directly send your resume to: For more job openings and updates visit: WEBSITE: FACEBOOK: TWITTER:

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