Senior Operations Manager | TaskUs Cavite

TaskUs


Company :  TaskUs
Location :  Las Piñas, Philippines
Job Type :  Full-time
Job Status :  Permanent
 
JOB DESCRIPTION Work closer from your home and be in a company where work- life balance is ensured. As we gather creative members to help us build an empire, we will always deliver what the clients want and exceed their expectations.

We don’t need an expert, but we want someone who has the power to adapt to the changing times and environment. At TaskUs, we all work hard but we don’t forget to have fun.

RESPONSIBILITIES OF A SENIOR OPERATIONS MANAGER:

» supervise and direct the activities of a number of campaigns along with all Team Leaders and Staff assigned to his campaigns.
» Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
» Responsible for regular and often everyday interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
» Manages and staffs the operations assigned.
» Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
» Develop individual & team goals and implement plan to carry out objectives.
» Guide Team Leaders in meeting of all team & individual goals.
» Ensure compliance with all established policies and procedures.
» Assist the Operations Director in crafting operations procedures.
QUALIFICATIONS REQUIRED FOR A SENIOR OPERATIONS MANAGER:

» At least 3 year(s) of working practice in the related field is required for this position; preferably a Senior Manager/Director specializing in BPO Operations and Management or equivalent.
» Has handled at least 600 FTEs
» Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, any field.
» Strong computer expertise required, especially in using MS Office applications.
» Should have a track record of meeting targets and delivering on targets.
» Excellent verbal and written communication and customer service expertise.
» capability to multi-task and work in a fast paced, high stress environment.
» capability to build productive business relationships with clients.
» Strong organizational, analytical and managerial expertise.
» Must possess a professional, courteous, and resilient attitude.
» Candidate must be willing to be relocated in Imus, Cavite.
Aside from being able to work with some of the most innovative technologies and high- performance teams, TaskUs also offers the following:

» Above average industry standard compensation package
» HMO coverage upon completion of 2 weeks employment plus two dependents
» Life Insurance coverage
» Expanded maternity benefit (120 days)
» Ridiculously awesome incentives for top individual and team performers (e.g out-of-town activities, monetary incentives)
» Lucrative Employee Referral Program
» TaskUs Scholarship program (for the children of tenured employees)
» Top of the line gadgets and facilities (eg. gym, lobby, pantry, recreational rooms, laptops, and tablets)
» Employee engagement activities (e.g. Happy Hour events, medical mission, outreach programs and etc.)
» Cool company culture
This position is open to aspiring candidates from different regions of the Philippines who are willing to relocate in Imus, Cavite. WORK LOCATION Address 2F Lumina Point, Bayan Luma II, Imus, Cavite COMPANY SNAPSHOT Average Processing Time 3 Days Fast Industry Call Center/IT-Enabled Services/BPO Facebook Fan Page https://www.facebook.com/taskusph Company Size More than 5000 Employees Working Hours Saturdays/Shift required Dress Code Modern & Smart (no -- no flipflops nice try!) Benefits Medical, Miscellaneous allowance, Dental, Parking, Training - Performance Incentives, Education support, Sports (e.g. Gym) Spoken Language English COMPANY PHOTOS » » » » » » » » »

COMPANY OVERVIEW Many of the most notable and disruptive companies in the modern world – like HotelTonight, Expensify, Groupon, Tinder, Whisper, and 100 + more – trust TaskUs with their vital business processes so that they can focus on true innovation. When high growth companies want an outsourcing partner who can help them scale while protecting their brand and culture, they choose TaskUs. As a result, the little company that started with two childhood friends has grown to an international organization of more than 5,000 people worldwide.
Visit us in the following locations:

LizardBear Lair - 17F Twenty Four Seven McKinley Building, 24th St. cor. 7th Ave., Taguig City
Chateau Ridiculous - 7F Anonas LRT City Center, 968 Aurora Blvd. cor. Anonas Ave., P3 Quezon CIty
Lizzy's Nook - 2F Lumina Point, Bayan Luma II, Imus City
House TeamWork - 6F eNtec 1 Building, Teresa Ave., Nepo Commercial Complex, Angeles City

Lizzy's Lagoon- Apacible St, Batangas City, Batangas WHY JOIN US• Who works with us• Teammates. Young, tech-savvy, edgy, and sarcastic. They believe they can change the world and they will make an impact. They always dare to be different. They are talented, confident, sophisticated, and ambitious -- committed to not just doing their job but to going above and beyond. They believe in making their own destiny. They have more than work practice -- they have life practices. They are trying to build a movement here, not just an average joe’s company.
 
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