Frontline Associate (Teller)

EBusiness Services Inc. - Western Union

Company :  EBusiness Services Inc. - Western Union
Location :  Davao City, Philippines
Job Type :  Full-time
Job Status :  Permanent


  • Conduct selling activities (e.g., client calls/visits, etc.) to increase branch transaction volume and profitability.
  • Promote the "one-stop-shop" store setup of e-Biz and cross sell Western Union and other e-Biz products and services either face to face or via telephone selling

Customer Service

  • Coordinate with Marketing on product launches and branch / local store marketing promos.
  • Handle over-the-counter (OTC) transactions (of products and services offered by e-Biz) according to prescribed policies, guidelines, processes and service level agreements.

Branch Operations

  • Comply with escalation procedures for transactions that are beyond set authority limit.
  • Conduct beginning and end of day branch protocols / activities based on prescribed policies and procedures (e.g., branch/vault opening, cash count, post review, filing, etc.)
  • Prepare and submit accurate and timely branch reports based on prescribed timelines (e.g., EOD Report, Daily Cash Position Report, etc.)
  • Reconcile and/or report transaction errors, discrepancies and variances immediately to the proper channels (person or group) based on policies and procedures regularly.
  • Comply with the operations' policies and procedures and other regulations that affect processing of branch transactions.

Job Requirements

  • Bachelor's degree holder, preferably Business related course
  • With experience in a remittance industry is an advantage
  • Willing to work during weekends
  • Willing to work during holidays
  • Willing to rotate in other branches within the area or cluster
  • Resident/s from Davao del Sur are also welcome to apply

Job Type: Full-time

Required education:

  • Bachelor's

Required experience:

  • Customer Service: 1 year
  • Cash Handling: 1 year
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